Does your school's phone system increase family engagement?

Using a modern phone system such as 3CX can improve family engagement. Many parents, especially millennials, prefer to communicate over digital channels such as text and chat. With 3CX, you are able to offer multiple ways to contact your school, allowing families to use their preferred method.

You will also increase your school's ability to contact parents. Many parents that do not pick up for a phone call will instantly reply to a text message. Is it time to meet your parents where they are and use the methods of communication they prefer?

Tips and Tricks

• 3CX will allow your teachers to call, chat, or text directly from their phone or PC without sharing their personal number.
• Parents without a working phone number can still be reached on Facebook messenger and WhatsApp, even if they do not have active phone service or change phone numbers.
• Your front desk will be less hectic when parents can text information. It takes less resources to reply to a text than to answer a phone call.
• If you are a charter or private school, you can create an enrollment hotline with a phone number that will ring multiple staff members at once so it is always answered promptly. This same number will allow prospective families to also text questions about enrollment.
• You can track your marketing efforts with call reports detailing how many calls your enrollment hotline received.

Pros of using 3CX for parent contact

• No need to train, families already know how to use text message.
• Families do not need to download an additional app.
• No account creation required.
• No more password resets.
• No more tech support time spent on fixing parent phones.
• Keeps your staff's personal numbers private.
• Low cost that is not based on the amount of users or devices. It is based on how many concurrent calls. This works great for schools with many low usage phones.

If you need help getting your school started with 3CX book a free meeting below.